Shipping Policy

Last Updated: August 18, 2026

At NOVORA DOHA, we are committed to delivering your orders safely and conveniently across Qatar.

1. Delivery Coverage

We currently deliver orders across Qatar.

Our delivery service is available to most residential and commercial addresses within Qatar. Some remote or restricted areas may require additional delivery time.

2. Delivery Time

Orders are usually delivered within 1–3 business days after order confirmation.

Delivery times may vary depending on:

  • Your location
  • Order confirmation time
  • Courier availability
  • Public holidays or weekends
  • Unexpected delivery delays

Once your order has been dispatched, our delivery team may contact you to confirm the delivery details.

3. Shipping Charges

🚚 Free Delivery

FREE DELIVERY is available

4. Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders across Qatar.

With COD, you can pay the order amount directly to the delivery agent when your order is delivered.

Please make sure that:

  • Your phone number is correct.
  • Your delivery address is accurate.
  • Someone is available to receive the order.

5. Order Confirmation

After placing your order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

Orders may not be dispatched until they have been successfully confirmed.

6. Delivery Attempts

Our courier will attempt to deliver your order to the provided address.

If you are unavailable at the time of delivery, the courier may contact you to arrange another delivery attempt.

Repeated failed delivery attempts may result in the order being cancelled.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

  • Name
  • Phone number
  • Building/Villa number
  • Street/Zone information
  • Delivery address

NOVORA DOHA is not responsible for delays caused by incorrect or incomplete information provided by the customer.

8. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, unexpected delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Public holidays
  • Courier issues
  • Incorrect address information
  • High order volumes
  • Other unforeseen circumstances

We appreciate your patience in such situations.

9. Damaged Packages

If your package appears damaged at the time of delivery, please contact us as soon as possible and provide clear photos/videos of the package and product.

For products damaged during delivery, please refer to our Return & Refund Policy.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.

11. Contact Us

If you have any questions about your order or delivery, please contact us:

NOVORA DOHA 
Doha, Qatar
Email: dohanovora@gmail.com

We are always happy to assist you with your order.