Return Policy

Return & Refund Policy

Last Updated: August 18, 2026

At NOVORA DOHA, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 7-day return policy for eligible products.

1. 7-Day Return Policy

You have 7 calendar days from the date you receive your order to request a return.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, accessories, manuals, and included items.
  • The product must not show signs of damage, misuse, or excessive wear.
  • Proof of purchase or your order number is required.

2. Damaged or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Different from the product you ordered
  • Missing important parts or accessories

Please contact us within 48 hours of receiving your order and provide clear photos or videos of the product and packaging.

After verification, we may offer a replacement or refund.

3. Products That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for return once they have been opened or used.

This may include:

  • Personal care and hygiene products that have been opened or used
  • Products damaged due to misuse
  • Products without original packaging or accessories
  • Products showing signs of use or alteration

4. Return Shipping

If the return is due to a defective, damaged, or incorrect product, NOVORA DOHA will arrange the appropriate solution.

For returns due to change of mind or personal preference, return delivery charges may be the customer's responsibility.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed according to the applicable payment method and circumstances.

For Cash on Delivery (COD) orders, we may request your bank/payment details to process an approved refund.

Please allow reasonable processing time after the return has been received and approved.

6. Exchanges

If you receive a defective or incorrect product, we may offer an exchange/replacement depending on product availability.

If the same product is unavailable, we may offer a refund or another suitable solution.

7. How to Request a Return

To request a return, please contact our customer support with:

  • Your full name
  • Order number
  • Product name
  • Reason for return
  • Photos/videos, if the product is damaged or defective

Our support team will provide you with the next steps.

8. Important

Returns requested after 7 days from the date of delivery may not be accepted.

All returned products are subject to inspection before a refund or replacement is approved.

NOVORA DOHA reserves the right to refuse a return if the product does not meet the conditions stated in this policy.

9. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

NOVORA DOHA
Doha, Qatar
Email: dohanovora@gmail.com